Getting started


Q1:        Do I need to download and install any program on my computer?

A1:        No. DG AutoCheck is a web-based solution. All you need is a recent web browser, and a good internet connection, wireless or not. IATA recommends Google Chrome.


Q2:        Do we need a special configuration to run DG AutoCheck on our computer?

A2:        No. You just need to be able to reach the following URL using a recent web browser:  https://dgautocheck.iata.org. 

Technical details can be found here: https://www.iata.org/en/publications/dgr/dg-autocheck-technical-requirements 


Q3:        Can we use laptops for accessing DG AutoCheck?

A3:        Yes, both laptop and desktop computers are suitable.


Q4:        Do you have a DG AutoCheck app that we can use on our portable devices?

A4:        Yes, it can be downloaded from the Apple and Google stores. It runs on tablets, not on smartphones.

    • Google Play Store (Android)
    • Apple Store (iPad / iOS)


Q5:        Do we need a special scanner to scan the shipper’s declarations?

A5:        No, you just need a regular scanner which can produce PDF of at least 300dpi resolution. E-mail functionality will be a plus.


Q6:        Can DG AutoCheck read handwritten DGD?

A6:        No, handwriting is very difficult to be read by a computer. Moreover, handwritten text on shippers’ declarations is often hard to decipher. DGD must be free from marks and the original copy should be used when scanned.


Q7:        What is the maximum number of offices in which we can deploy DG AutoCheck to?

A7:        There is not limit. You can use the solution in as many stations as you need to.


Q8:        What is the maximum number of users that we can create in the system? Is there any overage fee?

A8:        There is no limit; you can add as many users as needed.


Q9:        Can we create Admin users ourselves?

A9:        Yes, Admin users in DG AutoCheck are called Super Users and they have full Admin rights, including creating other Super Users. The initial Super Users are created for you by IATA. 


Q10:        Do we need to contact IATA Support to create offices and users?

A10:        No, this can be easily done by the Super Users from within the product.


Q11:        Can we specify which users are allowed to do acceptance checks?

A11:        Yes, this can be easily managed by the Super Users


Q12:        Can we access DG AutoCheck remotely?

A12:        Yes, as DG AutoCheck is web based, it can be accessed from any location.


Q13:        We don’t have Wifi in our warehouse, can we do the packaging check on the tablet?

A13:        Yes. DG AutoCheck app works offline and will synchronize automatically once connected to a network.


Q14:        Can we download the data of the acceptance check?

A14:        Yes, the data can be downloaded in the Cargo XML standard XSDG or in CSV format.


Q15:        Can we download the data from the DGD to be used in onward systems like NOTOC?

A15:        Yes, the data can be downloaded in the XSDG or CSV format


Q16:        How is the training for users provided? 

A16:        An online training is provided by IATA. The trainees will receive Microsoft Skype / Teams links from IATA for the online training session. The session duration is usually 3.5 hours. Participants are first trained on the key features and functionalities, and they will learn how to perform acceptance checks using DG AutoCheck. This is followed by a hands-on session where participants will do guided exercises to reinforce the key learnings.  For effective learning, the recommended group size is 5-7 participants maximum


Q17:         Do all the users need to attend the IATA training session?

A17:        The “train the trainer” approach is used, where a set of nominated trainees are first trained by IATA, and they in turn will train their colleagues internally. There are several online resources available for supporting the subsequent internal trainings.


Q18:        What support material is available?

A18:        There is an extensive Online Help accessible from within the platform and a set of self-learning videos is available.


Q19:        How long does it take to get initial set-up done (ready to use DG AutoCheck) after the sign-off of the agreement?

A19:        The product is web based, the only IT requirement on your side is to make sure that the DG AutoCheck URL is accessible, it takes no more than a few minutes. From the IATA side, there is the subscription set up in the DG AutoCheck admin which is done very quickly.


Acceptance Checks


Q1:        How do you check the weight limit when the quantity is expressed in liters?

A1:        A density of 1 is assumed, therefore 25l = 25kg


Q2:        Are proper shipping names with additional or missing commas accepted?

A2:        Yes, if the nature of the product is not altered; typically it is not accepted for chemical formulas


Q3:        We want the checks to be done by two persons, the first one is doing the Documentation check, the second one do the Packaging check. How can we do that?

A3:        You need to configure your subscription to authorize this workflow. This is done by Menu > Configuration > General Settings - and then check the box "Allow multiple checkers for acceptance checks".