Common issues include:


  • You've changed the device you use to authenticate
  • QR code doesn't work
  • Confirmation code isn't accepted
  • Locked account
  • Lost device


Detailed information is available here: https://dgautocheck.iata.org/authentication/two-factor-help#setting-up-2fa  



Frequently asked Questions


Does my single sign-on account require 2FA?

No, 2FA is handled by your login provider.


Can I reset my 2FA device by resetting my password?

No, you must ask your subscription's Super User/ Administrator to reset your 2FA. Upon login, you will be asked to set up 2FA again.